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"War for talents" in the hospitality and tourism industry : examining employees' work values through the "économie des conventions" / submitted by: Elena Sarcletti
VerfasserSarcletti, Elena
Betreuer / BetreuerinnenSchneider, Anna
ErschienenInnsbruck, October 2018
UmfangV, 91 Blätter
HochschulschriftUniversity of Innsbruck, Diplomarbeit, 2018
Datum der AbgabeOktober 2018
Schlagwörter (DE)Arbeitswerte / Mitarbeiter im Gastgewerbe / Economie des conventions / Gründe für Jobauswahl
Schlagwörter (EN)Work values / Hospitality workforce / Economie des conventions / Applicant attraction / Job pursuit intentions
Schlagwörter (GND)Tourismusindustrie / Beherbergungsgewerbe / Mitarbeiter / Arbeitswerttheorie / Wirtschaftssoziologie
URNurn:nbn:at:at-ubi:1-28864 Persistent Identifier (URN)
 Das Werk ist frei verfügbar
"War for talents" in the hospitality and tourism industry [1.33 mb]
Zusammenfassung (Englisch)

The tourism and hospitality sector is burdened with a bad image and faces skill shortages in many positions. This impairs the attractiveness of pursuing a career in this industry. The interplay of employees values and their attraction towards jobs and organizations have been studied extensively. However, only a few studies have empirically substantiated the psychological structure of work values of hospitality employees. This study utilizes the French approach “Économie des conventions” the first time to examine which work values are being used by employees to define varying job aspects. Data for this study was obtained from employees currently working in the tourism and hospitality industry (N=105) including waiters, cooks, barkeepers and receptionists, using a choice-based conjoint questionnaire. Findings indicate that employees attribute different meaning to job aspects using diverse work values to define them. Moreover, findings suggest generational and sex differences, as well as differences between employees depending on their profession. Implications for hospitality managers are discussed in order to improve recruitment processes and foster the attraction of the industry.

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